Virtual Assistant
Digital Assistant for Customer Contact
Smart automation for appointments and customer contact
Our AI Virtual Assistant Chatbot is designed to unburden businesses and make customer contact more efficient. The chatbot works 24/7, automatically schedules appointments, answers questions, and is fully integrated with our X-Bees telephony solution and Virtual Call Center.
What is the Virtual Assistant?
The AI Virtual Assistant is an intelligent chatbot that communicates independently with customers via chat and phone. The assistant understands questions, answers them immediately, and can perform actions such as scheduling appointments or transferring them to the right department. This ensures customers receive fast and consistent answers, without waiting times.
The Virtual Assistant works entirely within Wildix's X-Bees. This ensures seamless operation between chat, telephony, and the Virtual Call Center, without separate systems or additional integrations.
Automatically Making appointments
One of the most commonly used applications is automatic appointment scheduling. The Virtual Assistant:
Schedule appointments based on availability
Always an up-to-date schedule without manual work
Automatically confirms appointments by email or text message
Immediate clarity for the customer
Sends reminders to reduce no-shows
Fewer missed appointments
Adjusts or cancels appointments at the customer's request
Flexible and customer-friendly arrangement
This is how the Virtual Assistant works in 3 steps:
2
The AI understands and acts
The Virtual Assistant analyzes the request and takes immediate action. This happens automatically, quickly, and without waiting.
3
Efficient follow-up and confirmation
After the action, the Virtual Assistant provides clear follow-up, such as confirmations, reminders or transfer to an employee.
1
Customer contacts
Customers contact us via chat or phone. Thanks to the integration with X-Bees, every contact moment is handled immediately by the Virtual Assistant.
Custom made for every company
Custom made for every company
Jullie tone of voice
The Virtual Assistant is tailored to your company's image. Whether formal, informal, or commercial, the chatbot always communicates in a way that aligns with your brand and customers.
Specific services or products
The chatbot is configured based on your offering. Whether it's services, products, or subscriptions, the Virtual Assistant provides targeted information and can perform actions tailored to your service offering.
Industry and customer type
Every industry has its own needs and processes. The Virtual Assistant is tailored to your sector and target audience, so customers feel immediately understood and receive faster service.
Internal workflows and systems
The chatbot integrates seamlessly with your internal processes and systems, such as calendars, CRM, telephony via X-Bees, and the Virtual Call Center, ensuring everything is handled efficiently and centrally.
Integration with X-Bees telephony
The Virtual Assistant works entirely within Wildix's X-Bees, bringing telephone and digital communication together in one environment.
Advantages:
Incoming calls are answered automatically
Customers are recognized and helped immediately
Smart forwarding to employees or departments
Your company remains accessible even outside opening hours
In combination with the Virtual Call Center, a scalable solution is created for any type of organization.
Many possibilities and applications
The Virtual Assistant is flexible in use and suitable for various sectors.
Some examples of possibilities:
Answering frequently asked questions
Handling initial customer contact
Registering service requests
Connecting to employees or departments
Request order status or information
Customer service and sales support
Everything is tailored to your business processes and target group.
Looking for support?
Are you fed up with the slow responses and lack of transparency from your current IT supplier?
