Virtual Callcenter
Virtual Call center
Your company's smart telephone front door
The Virtual Call Center acts as your organization's smart telephone front door. Incoming calls are professionally answered and handled efficiently, ensuring callers receive the right support immediately. This ensures your company remains accessible at all times, even during busy periods or outside business hours.
Tailored to your organization
The Virtual Call Center is fully tailored to your business, with its own opening hours and greetings, clear departments and call forwarding structures, a tone of voice that matches your brand and smart appointment logic based on availability.
What is it Virtual Callcenter
The Virtual Call Center is an AI-powered phone solution that serves as the first point of contact for incoming calls. Callers receive an immediate answer, without waiting in line, and are assisted or routed appropriately.
The solution works entirely within Wildix’s X-Bees and replaces or supports the traditional telephone exchange.
Always Reachable
The Virtual Call Center ensures continuity of accessibility:
No more missed calls
Professional greeting with every conversation
Direct handling of simple questions
Transfer to available employees
Even during peak times, everything remains clear.
Smart AI selection menu without frustration
Instead of long key presses, the Virtual Call Center works with an intelligent selection menu based on speech recognition.
Advantages:
Callers record their choice
Faster routing to the right department
Less frustration for the caller
More efficient call handling
Professional accessibility, tailored to your company
Tailored to your organization
The Virtual Call Center is fully tailored to your business, with its own opening hours and greetings, clear departments and call forwarding structures, a tone of voice that matches your brand, and smart appointment logic based on availability.
Why choose a Virtual Call Center
With a Virtual Call Center, your organization is always professionally accessible, reduces pressure on employees, distributes calls more efficiently, and allows your availability to grow easily without additional staff—ideal for growing organizations.
This is how the Call Center works in 3 steps:
Incoming call
A customer calls your company. The Virtual Call Center answers the call immediately.
AI understands and helps
The AI analyzes the question, provides an answer, makes an appointment or starts the menu to assist the caller further.
Forward or round off
If necessary, the call is transferred to an employee or neatly completed with confirmation or follow-up action.
Looking for support?
Are you fed up with the slow responses and lack of transparency from your current IT supplier?
