All-round service employee

In a team of six colleagues, you will speak to end users professionally by telephone and in the workplace and ensure fast, correct registration and handling of incidents, questions and requests. The system environment is large, complex and diverse. You provide support to users at fixed workplaces and a large proportion of employees work with modern mobile devices. Virtualization is of great importance. Applications run partly in-house and partly in the cloud. Thanks to your knowledge, you are able to solve at least 80% of the incidents yourself and, where necessary, you consult the knowledge base and any other available knowledge sources. If you see room to improve things, you are more than welcome to report this. You are expected to be actively involved in improving processes.